The few firms that gauge the results of their efforts often rely on “the happy sheet,” which is usually a questionnaire where the required responses are numbered one to five, five being very happy and one being very unhappy. The options are often illustrated by five faces in various states of happiness, but they don’t always result in meaningful feedback. William Spindloe, who has helped businesses throughout the world improve and measure their capabilities, provides best practices to align thinking throughout your organization to develop employees and achieve business objectives.
Author: William Spindloe
